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Payments and Refunds Frequently Asked Questions |
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The order process is really simple, because you don´t have to fill out any registration fields.
Just click the //buy now// button, you will redirect to PayPal, choose your payment methode and finish the process. Two minutes later you will get your template to your email address, that Paypal has set as default.
Yes, we are using the secure PayPal methode and acceppt all major credit cards.Via PayPal you can also pay directly from your PayPal account or from your normal bank account.PayPal accepts a lot of different currencies, like USD, Euros and many more. Yes, although we use 2Checkout for our payments, due to a partnership between 2CO and Paypal, there is an option on the payment page to use Paypal.
Sorry we are a verified PayPal dealer and you need a PayPal account to get our templates. Via PayPal you can also pay directly from your PayPal account or from your normal bank account.
If you have a gmx.com, yahoo.com, hotmail.com, gmail.com, greynet.it or comcast.com email account, please check your SPAM folder. Sometimes we got a mail with a FAILURE NOTICE, that means we can´t send you a mail, because your mail address is invalid. Please visit our update section and download your ordered template
All our products are digital goods, that is to say they are non-tangible goods, once they have been received, we have no control of duplications being made of the product. It is for this reason, we do not issue refunds on any of our products. You are responsible for understanding this upon purchase. If you are having trouble with your product, please make sure that you've carefully read all relevant documentation and tried out our demo. We only make exceptions with this rule when the product appears to be not-as-described, on a case by case basis, and in agreement of the parties concerned. The deadline for any refund claim is one week after the delivery date.
Normally you will get your template within the next 2 minutes to your email address that has paypal set as default. We do however hold the right to extend the time frame if required as a method to prevent fraud. Delays can be as long as 1 hr up to 24hrs depending on the situation and amount of investigation required after a fraud alert has been activated.
We do not offer trial templates.
We have set up demo
sites for each of our commercial templates so that you may see the template in
action. |
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Template Usage Frequently Asked Questions |
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Yes you can. You are authorized to make any necessary modifications to our templates to fit your needs. You can remove our footer "Designed by themesmarketplace.net" and changed it to "Designed/Powered by YourCompany".
Your ordered Template comes with a single domain license. This means
you can use it on one website domain. If you plan on using a template
on more than one website or you are a Developer, please contact us for
special prices.
A one-time-use license ( single license) is granted for each
template file downloaded from the themesmarketplace.net site
(https://www.themesmarketplace.net ). If a user wishes to use the same
template for more than one Web site, they must download another copy of
the same template file from our Web site. No problem, your ordered Template comes with a single domain license. This means
you can use it for your client on one website domain. If you plan on using a template
on more than one website, you have to buy another one.
You may not, duplicate, modify or edit our products in any way, this includes the reproduction on CD or diskette or website as a method of reproduction in any kind. If you are interested in reproducing or modifying our templates, please contact us for written consent. All template XML copyright data must remain as is when purchased, you agree not to edit this information in any way. All of our templates are subject to copyright and intellectual property laws, you may not claim intellectual or exclusive ownership to any of our products, modified or unmodified.
Please don´t try to install the template package! Please unzip it first, goto your prefered Joomla version and install it. If you don´t know how to install Joomla Template, read our basics Joomla tutorial |
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Help & Support Frequently Asked Questions |
If you have any problems with our templates, you can get it solved
quickly with our personal email support. We guarantee that you get a
helpfull answer within the next 12 hours 7 days a week. We work from 8:00am to 8:00pm / 7 days a week. We are based in Frankfurt, Germany which is GMT +1. Although we often have staff working till midnight. |
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Still haven't found what you are looking for? |
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We would like these FAQ's to be as comprensive as possible, so if you have any suggestions or think that there is something that should be added to this list, please contact us . If you are looking for help with getting your template setup, be sure to read the detailed "Readme" Files include the template package.
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If you have any problems with our templates, you can get it solved quickly with our personal email support. We guarantee that you get an answer within the next 12 hours / 7 days a week.