Frequently Asked Questions

Joomla Template Frequently Asked Questions

Frequently asked questions about buying a Joomla template we have available to purchase and download at the themes marketplace website

How do i buy a Joomla Template

To buy one the Joomla templates available to download at the marketplace complete the following steps

Step 1: browse the themes available to purchase at the website.

Step 2: Select the Add to cart button to add the theme you wish to buy to the shopping cart

Step 3: Select the cart button at the top of website to open your shopping cart

Step 4: Review the theme you wish to buy and enter a couopon code if supplied and select proceed to checkout to enter your details

Step 5: Enter your details for the theme order including your email address so we can send you your account details to log into the website and download the theme you have purchased. Once you have completed the order form select the proceed to paypal to make payment via paypal.com

Step 6: Login into the website to download the theme

Once we have successfully received payment for the theme via paypal you will receive an email with your user name and password to login into the website to download the theme you have purchased.

How do i download the Joomla template

To download the Joomla template you have purchased at the website complete the following

  1. Login into the website with your user name and password https://themesmarketplace.net/my-account/
  2. You will now see the customer dashboard where you can view your details, recent orders and leave feedback about the theme you have purchased.
  3. To download the theme select the download option
  4. You will now see the theme zip file which you can download from this website.

How do i get support for the Joomla template

All the Joomla template we have available for download and purchase at the website come with 12 months support which is provided directly by the web designer.

After you have purchased the Joomla template at the website you will receive an email from the designer with details about how the support will be provided.

Support may be provided via

  1. Email
  2. Website helpdesk
  3. Forum.

Support

We want to set your expections on the type of support you will receive from the designer.

This is based on a fair level support policy offered by most theme designers.

Support you can expect to receive

  1. Help with installing or setting up the theme at your website.
  2. Help with making minor custom changes to the template, however most templates should come with a built-in customization tool so you can easily do it your self.
  3. You should expect a reply for your support request from the designer in 1 working business day monday – Friday excluding weekends.
  4. If any bugs are found in the Joomla template the designer is required to fix the bugs.

Support you cannot expect to recieve.

Please note you are only purchasing the Joomla template, not support for hosting, consultancy or how to use Joomla.

  1. Support for hosting issues which are out of the control of the designer. It’s recommend you contact the hosting company to resolve any hosting issues.
  2. Support for how setup Joomla or how to use it.
  3. Support for 3rd party Joomla extensions.
  4. Free customization for the template. The designer may offer a custom design service, we recommend you discuss this further with the designer.
How do i reset my password

To reset your password complete the following

  1. log into this website with your user name and password https://themesmarketplace.net/my-account/
  2. Select the account details option
  3. You will now see the option to reset your password as shown in the screen shot below.

 

How do i view my theme order

To view the  Joomla theme you have ordered at the website complate the following

  1. Login into the website with your user name and password https://themesmarketplace.net/my-account/
  2. Select the orders option from the dashboard
  3. You can now view more information about the theme you have purchased at the website.

 

I have not received my login details

If you have registered a theme seller account or purchased a theme at the website and not received your website login details please contact us at the website so we can help you further.

Is it free to join

It is 100% free to create an account at the website https://themesmarketplace.net/my-account/

In order to buy a theme or sell themes at the marketplace you will be requires to register a free account.

 

Joomla template compatibility

All the Joomla templates available to download and purchase at the website are compatible with the latest verison of the Joomla content management system.

All web designers who open a shop at the marketplace are required to ensure each template listed at the marketplace is fully tested and compatible with Joomla.

The web designer guidelines are in place to ensure the quality of the theme available to purchase is of the highest standards and is fully compatible with Joomla!

If you have any questions about the Joomla template please contact the web designer directly using the Ask a question button which is located on the theme listing page

Theme approval Process

All themes submitted for sale at the marketplace are manually reviewed by members of our team before the theme is approved for sale at this website.

This is to ensure only the highest quality Joomla templates and wordpress themes are available for sale and download at the markeplace.

The theme approval process is completed within 24 hours of the theme been submitted by the web designer.

If your theme listing is not approved we will contact you by email to let you know what changes are required in order to get the theme approved for sale at the markerplace.

Before listing the theme for sale please ensure you read the web designer guidelines document https://themesmarketplace.net/web-designer-guidelines/

Theme pre sales questions

If you have any questions about the Joomla template you would like to purchase at the marketplace you can contact the web designer directly.

To ask the web designer a pre sales question visit the theme product page and select the Ask a question button as shown the screen shot below.

After you have selected the Ask a question button a form will appear. Complete the form and the question will be sent directly to the web designer.

Theme reviews

To leave a review about the Joomla template you have purchased at the themes marketplace complete the following steps.

  1. Login into the website with your user name and password https://themesmarketplace.net/my-account/
  2. Select the order details option
  3. Select the leave feedback option
  4. You will now see the following
  5. Please note all reviews and feedback about themes purchased at the website are subject to review before approval

Theme Updates

If you have ever used an open source content management system like Joomla you will know that they get updated on a regular basis.

As and when Joomla gets updated the templates available to purchase at the marketplace will also be updated to ensure they are compatible with the latest verisons of the content management system.

To find out more visit the designers theme listing which will include details about when the theme was last updated.

What payment methods do you accept

We only accept payments via paypal.com

Paypal is an easy and secure way of purchasing themes created by web designers at the marketplace.

Paypal also accepts all major credit and debit cards.

When can i download the theme

Once we have successfully received payment via paypal.com for the theme you have purchased at the website you can download the design straight away.

To download the theme you will need to log into the website with your user name and password

https://themesmarketplace.net/my-account/

If you have any problems downloading the theme you have purchased at the marketplace please contact us.

Why should you buy a Joomla template at the marketplace
  1. We Offer you a choice of high quality templates for the latest verison of Joomla designed by highly skilled web designers.
  2. It will Save you time. Rather than visiting different theme suppliers you can view the best templates for Joomla at the marketplace.
  3. We offer you great value for money. Each theme listed for sale at the website is fairly priced based on the quaility of the template, the features the theme supports and support provided by the web designer.
  4. We are very selective about who can and cannot open a shop at the marketplace. We do our research first to ensure only trusted designers with a good track record can open a shop at the website. The web designers are also governed by a set of web designer guidelines to ensure only the best themes designed to the highest standards are available to download at the website.
  5. All the themes you can purchase at the website come supplied with 12 months support.

Web Designer frequently asked questions

Frequently asked questions for web designers who wish to Joomla templates at the marketplace website.

How do i access the theme seller dashboard

The theme seller dashboard comes with everything you need to easily sell the Joomla templates you have designed.

Note: You must have a vendor account at the website to access the theme seller dashboard features.

To get started complete the following

  1. Login into the website with your user name and password https://themesmarketplace.net/my-account/
  2. Select the Vendor dashboard option
  3. You will now see the following where you can complete
  • list and add Joomla templates or wordpress themes for sale at the marketplace.
  • Edit and update the themes you have for sale.
  • View the number of thmes you have sold.
  • View the commission made and commission due to be paid to you.
  • Update your store details.
  • Update your paypal.com email address details to receive payments from us.
  • Add a store image banner and icon
  • Add social media details for facebook, Twitter, Linkedin, Instgram and more.
  • Review and reply to reviews and ratings posted by customers who have purchased your themes at the marketplace.
  • Add coupons for the themes you list at the website to offer customers special deals and discounts.

 

 

 

How do i get support for the Joomla template

All the Joomla template we have available for download and purchase at the website come with 12 months support which is provided directly by the web designer.

After you have purchased the Joomla template at the website you will receive an email from the designer with details about how the support will be provided.

Support may be provided via

  1. Email
  2. Website helpdesk
  3. Forum.

Support

We want to set your expections on the type of support you will receive from the designer.

This is based on a fair level support policy offered by most theme designers.

Support you can expect to receive

  1. Help with installing or setting up the theme at your website.
  2. Help with making minor custom changes to the template, however most templates should come with a built-in customization tool so you can easily do it your self.
  3. You should expect a reply for your support request from the designer in 1 working business day monday – Friday excluding weekends.
  4. If any bugs are found in the Joomla template the designer is required to fix the bugs.

Support you cannot expect to recieve.

Please note you are only purchasing the Joomla template, not support for hosting, consultancy or how to use Joomla.

  1. Support for hosting issues which are out of the control of the designer. It’s recommend you contact the hosting company to resolve any hosting issues.
  2. Support for how setup Joomla or how to use it.
  3. Support for 3rd party Joomla extensions.
  4. Free customization for the template. The designer may offer a custom design service, we recommend you discuss this further with the designer.
How do i open a theme shop

To open a shop at the marketplace to sell Joomla templates or wordpress themes complete the following steps.

  1. Visit https://themesmarketplace.net/my-account/
  2. Enter your email address.
  3. Select the option Apply to become a vendor.
  4. Verify your email address.
  5. Your application to open a shop will now be reviewed by a member of our team.
  6. Once the application has been reviewed and approved you can log into the marketplace to sell the themes you have designed.
How do i sell a Joomla template at the website

To sell Joomla templates you have designed at our website follow the step below.

Step 1 : Register a new account at the website by selecting the sign up button. Now enter your email and select apply to become a Vendor

Step 2 : Activate your account by clicking on the email activation link. Wait for your account to be approved which can take upto 12 hours.

Step 3 : After your account has been approved log into website https://themesmarketplace.net/my-account/

Step 4 : Access the theme seller dashboard by selecting the vendor dash board link

Step 5 : Select the add product button and complete the form. See form notes below for help

Form notes

Please read this guide to help us approve your theme for sale at the website.

  1. Enter the theme name. Do not use the word Joomla, wordpress in the title. Only enter the name. If the theme is called sky just enter “sky”.
  2. Enter a short and long description about the theme. see example https://themesmarketplace.net/product/liquidstore/
  3. Select a category Joomla templates or wordpress themes.
  4. Enter the tags to describe the theme.
  5. Upload a featured image which should be 600px by 600px and max size of 100kb
  6. Upload images for the product gallery should also be 600px by 600px
  7. For the product type select simple product
  8. Select the virtual and downloadable checkbox
  9. Sku is not required.
  10. In the regular price field enter the price you wish to sell the Joomla template or wordpress theme
  11. If you wish to offer a discount for theme the Sale price field must be lower than the regular price field.
  12. Tax status is taxable
  13. Tax class is standard
  14. To upload the theme zip file select the blue Add file option
  15. The download type is standard product
  16. Inventory and linked products is not requried
  17. For the attributes you need to add ALL THE ATTRIBUTES
  18. To add an attribute select the item from the list and choose the Add button. Complete the field for the attribute
  19. Once you have compeleted the form select the ADD PRODUCT button

Example of what the attributes will look like when the theme is published

Step 5 : The theme will now be testedt and reviewed to ensure you it meets our quality standards and to confirm you have followed the web designer guidelines included in this document https://themesmarketplace.net/web-designer-guidelines/

How many Joomla templates can i list at the marketplace

You can list as many Joomla templates as you like at the website.

There is no limit imposed on the number of themes you can sell at the website.

We recommend you showcase as many designs as possible.

This provides potential customers with more choice plus it gives you the opportunity to promote your work to thousands of people around the world.

 

How soon can i sell themes at the website

All applications to open a theme shop at the marketplace are manually reviewed and approved.

The approval process can take upto 12 hours

We want to ensure only the highest quality Joomla templates and wordpress themes are available to purchase at the marketplace from trusted web designers who already have a track record of creating great designs for Joomla or wordpress.

This is why we manually review all shop applications.

Once your account is approved you can log into the website to start selling your themes using our easy to use website.

How Soon will i get paid

All commissions for themes sold by you at the marketplace are made at the end of each calendar month.

You can request your commission via the theme seller dashboard.

Note

  1. You must have a valid paypal.com email address to receive payment (commission) for the themes you have sold.
  2. Any paypal.com cases opened aganist us by customers for a theme you have listed for sale and sold at the website will be deduced from your commission.
  3. Commission payments will not be made before the end of the month.
  4. The commission fee we take is fixed at 30% for each theme sold at the website.
I have not received my login details

If you have registered a theme seller account or purchased a theme at the website and not received your website login details please contact us at the website so we can help you further.

Is it free to join

It is 100% free to create an account at the website https://themesmarketplace.net/my-account/

In order to buy a theme or sell themes at the marketplace you will be requires to register a free account.

 

Theme approval Process

All themes submitted for sale at the marketplace are manually reviewed by members of our team before the theme is approved for sale at this website.

This is to ensure only the highest quality Joomla templates and wordpress themes are available for sale and download at the markeplace.

The theme approval process is completed within 24 hours of the theme been submitted by the web designer.

If your theme listing is not approved we will contact you by email to let you know what changes are required in order to get the theme approved for sale at the markerplace.

Before listing the theme for sale please ensure you read the web designer guidelines document https://themesmarketplace.net/web-designer-guidelines/

Theme commission rates

We understand other theme marketplace websites can take advantage of web designers by taking more than 50% from each theme sold.

Eample commission rates from the other marketplaces.

  1. Theme forest take 55% from every theme you sell.
  2. Mojo Marketplace take  50% from every theme you sell.

We dont believe in ripping off web designers like the other marketplaces which is why we only take 30% commission for every theme sold at the website.

The 30% commission fee covers the cost of operating the website based on advertising, hosting and general over heads.

Theme pre sales questions

If you have any questions about the Joomla template you would like to purchase at the marketplace you can contact the web designer directly.

To ask the web designer a pre sales question visit the theme product page and select the Ask a question button as shown the screen shot below.

After you have selected the Ask a question button a form will appear. Complete the form and the question will be sent directly to the web designer.

Theme reviews

To leave a review about the Joomla template you have purchased at the themes marketplace complete the following steps.

  1. Login into the website with your user name and password https://themesmarketplace.net/my-account/
  2. Select the order details option
  3. Select the leave feedback option
  4. You will now see the following
  5. Please note all reviews and feedback about themes purchased at the website are subject to review before approval

Theme Updates

If you have ever used an open source content management system like Joomla you will know that they get updated on a regular basis.

As and when Joomla gets updated the templates available to purchase at the marketplace will also be updated to ensure they are compatible with the latest verisons of the content management system.

To find out more visit the designers theme listing which will include details about when the theme was last updated.